Privacy Policy

Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information

Who we are

This website is operated by Risk Alert 247 Ltd, Company Registration Number SC721296, registered at 10 Hardengreen Business Centre, Dalhousie Road, Dalkeith, Midlothian, EH22 3NX.

Our website address is:


If you have any questions or comments about this privacy policy please contact our data protection officer via [email protected], by writing to the Data Protection Office at the address above or by using our contact page.


We are committed to safeguarding your personal information when you visit our website. This privacy policy relates to our use of any personal information you provide to us through this website and any other electronic communications networks such as emails.

This privacy policy explains the following:

  • What information we may collect about you;
  • How we will use information we collect about you;
  • When we may use your details to contact you;
  • Whether we will disclose your details to anyone else;
  • Your choices and rights regarding the personal information you have provided to us;
  • The use of cookies on our website and how you can reject these cookies.

Whenever you provide personal information, we are legally obliged to use your information in line with the General Data Protection Regulation and the Data Protection Act 2018 (referred to collectively in this privacy policy as “data protection legislation”).

This website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of them is at your own risk.


What information will Risk Alert 247 collect about me?

We collect and process the following information which may include your personal data. 

  • Information about your use of our services
  • When you contact us regarding our services, the forms you complete may include information about you. This can include your name and your email address.
  • Basic details from the Yoti or EasyID app

We process this to provide services you request under an agreement between us, or to take steps you request prior to entering such an agreement;

If you don’t provide all relevant information, we may not be able to provide you with the services you request;

We only process this to take such steps, or to provide such services;

We delete this information 24 hours after cancellation of your subscription, immediately if you decide not to take up any services or on request to our data protection officer (see above).


How you use our website (analytics)

Our website provider uses cookies to collect standard internet log information, such as internet protocol (IP) addresses, and responses to polls we might post on the website, to help analyse how visitors use the site and to compile statistical reports on website activity. Our site also uses Google Analytics and you can find out more about “How Google uses data when you use our partners’ sites or apps”. To learn how to opt out of Google Analytics please visit Google Analytics Opt-out Browser Add-on or your Google Ads Settings.

We process this information to understand how visitors use our website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our website, and we aggregate this information together so we know that, for example, most of the visitors to our website come from England);

This processing is necessary for us to pursue legitimate interests in improving our website, and providing a better service and source of information to visitors;

This information is not used to develop a personal profile of you. All such information is stored anonymously. We use the masking setting within Google Analytics to anonymise IP addresses;

Where any cookies can be used to single-out your device when you are using our website, that identifier is deleted (at the end of each day).

We may use third party analytics providers, in particular, Google Analytics.  Before we do so, we will ask for you to give your consent.

Financial transactions

All our website financial transactions are handled through our payment services provider, Stripe their privacy policy is here

We need to process this personal data in order to provide you with services you have requested under an agreement between us, or in order to take steps you have requested prior to entering into such an agreement;

We process this personal data by sharing it with Stripe only to the extent necessary for the purposes of processing payments you make via our website;

When payment is taken, no details are held in session storage or cookies. Card details are sent directly to the bank clearing process via a secure link and only responses (i.e. “success” or “failure” regarding your payment) are recorded;

All content you submit to us

If you send offensive, inappropriate or objectionable content to us or otherwise engage in any disruptive behaviour on our website we may process your personal data as might be included in such message to stop such behaviour.

We only process personal data in this way for the legitimate interests of ensuring that use of our website is lawful, does not disrupt the operation of our website, does not harass our staff or other individuals, and to enforce our legal rights and to comply with our legal obligations;

Your rights in relation to personal data which we process relating to you

You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest.

(i) to ask for a copy of data we are processing about you and have inaccuracies corrected

Data protection legislation gives you the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected;

To request this data please email our data protection officer at [email protected]

We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties it has been disclosed to);

Please address questions about this website privacy policy to using our general enquiry form.

(ii) to object to us processing data about you

You can ask us to restrict, stop processing, or to delete your personal data if:

  • You consented to us processing the personal data, and have withdrawn that consent;
  • We no longer need to process that personal data for the reason it was collected;
  • If we are processing that personal data because it is in the public interest or in order to pursue a legitimate interest of ours, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
  • If the personal data was unlawfully processed;
  • If you need the personal data to be deleted in order to comply with a legal obligation;
  • If the personal data is processed in relation to the offer of a service to a child;

In which case, you can let us know by email to [email protected].

  • to obtain a machine readable copy of your personal data, which you can use with another service provider

If we are processing data in order to perform our obligations to you, or because you consented, if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems;

If you request, we will supply you with the relevant personal data in a format which is readily accessible by most IT systems (CSV format). Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer;

To make a request let us know by email using the contact form.

  • to make a complaint to the Information Commissioner’s Office


If you are unhappy with the way we are processing your personal data, please let us know;

Or, if you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to the Information Commissioner’s Office, through their website or by post or live chat.

Will Risk Alert 247 Limited share my personal information with anyone else?

We keep your information confidential, but may disclose it to any of our employees, officers, agents, suppliers or subcontractors insofar as it is reasonably necessary for the purposes as set out in this privacy policy.

We will share information with our payment services provider, Stripe and Google, Inc., as described above.

In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Except as provided above, we will not provide your information to third parties.

How long will Risk Alert 247 Limited keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this privacy policy.


Security of my personal information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


Changes to this privacy policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information through the website. The date of the most recent revisions will appear on this page.


  1. Information about cookies


We use cookies to identify you when you visit this website.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Find out more about the use of cookies.

Most browsers allow you to turn off cookies or to receive a warning before a cookie is stored on your hard drive.

Please refer to your browser instructions or help screen to learn more about how to do this. If you decide to disable any cookies we place on your computer, you may not be able to use certain services on the website.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.